OUR CLIENT SATISFACTION POLICY
As a quaint FAMILY run business, Tahitian Pearl understands the importance of maintaining great rapport with our adored clientele.
That being said, we have made every possible effort to provide ONLY the best of the best when it comes to our SKIN CARE quality. Each ingredient that we allow into our formulas has been responsibly sourced & researched, ensuring wholesome nourishment for your skin.
We strongly recommend initially ordering from our Sample/Travel size product options. This is pertinent if you are uncertain about your product choice. It’s very important to us that you LOVE what you’ve ordered.
If your order is incorrect or arrives damaged, please notify us within 14 days of receiving it, and we will arrange for a replacement.
We will gladly return or exchange any product that hasn’t won over your heart within the 14 day period as well. Unfortunately, we are unable to process returns or exchanges on Sample/Travel sizes.
For returns & exchanges, the original purchase price will be refunded, once we have received & approved the undamaged returned order. All return & exchanges shipping costs are the responsibility of the customer. Contact us to begin the proper return process.
We are available via email at:
OUR SHIPPING & PAYMENT POLICY
Tahitian Pearl offers FREE SHIPPING on orders over $75 within the continental USA. (Excludes Hawaii & Alaska)
Standard shipping times vary between 5-8 business days ONCE THE ORDER HAS BEEN PROCESSED.
We diligently work to get each order out as quickly as possible, however slight delays may occur during holidays and weekends.
Each order is lovingly packed with extra care and concern in an effort to minimize any chance of damage so it arrives safely to your door.
We are not responsible for lost or stolen packages, or packages left out and exposed to the damaging elements such as heat or extreme cold.
THIS IS AN EXTREMELY IMPORTANT FACTOR as our products are made with ALL natural ingredients with absolutely no chemical preservatives. We highly recommend following the tracking for your package so someone can be available to accept it upon delivery.
We want you to feel secure when purchasing from Tahitian Pearl. We utilize PayPal as they are a Worldwide industry leader where payments are securely encrypted WITHIN THEIR SYSTEM ONLY. You can rest assured that absolutely none of your private information is made available to anyone but PayPal.
Square is our other payment option. Square closely monitors every transaction, continuously innovates in fraud prevention, and adheres to industry-leading standards of layered security to provide safe transactions as simple as possible.
BASICALLY, Tahitian Pearl cares very much about providing the BEST purchase experience possible for YOU, our valued customers!
We are SSL Certified as well.